Privacy policy

What we collect

We collect the details you submit in enquiry forms, including contact information, property requirements, source page and campaign information where available.

Why we use it

Information is used to respond to your request, assess relevant property options, manage follow-up, improve the website and meet legal or professional obligations.

Who may receive it

Information may be handled by Hazel Chan, her authorised assistant, authorised PropNex Realty personnel, website and CRM providers, and professional parties needed for an authorised transaction. The public WhatsApp number is shared with Hazel’s PA so enquiries can be triaged and answered promptly. Personal data is not sold.

Retention and security

Reasonable safeguards are used and information is kept only as long as required for the stated purpose, legal requirements or dispute management.

Your choices

You may request access, correction or withdrawal of marketing consent by contacting Hazel or the PropNex Kota Kinabalu office and identifying your enquiry.